Operational Leadership

• • Provide strategic direction and accountability for all field operations within the assigned territory, including multiple Field Managers, field leaders and dispersed field teams.
  • Develop and execute territory operating plans that align staffing, equipment, fleet, training and other resources with current demand, projected customer needs and anticipated growth.
  • Partner with the Operations Service Center to optimize scheduling, deployment, utilization, responsiveness and service delivery.
  • Establish, monitor and improve key performance indicators related to safety, quality, productivity, labor utilization, service levels, employee retention, revenue, profitability and customer satisfaction.
  • Review operating results, identify performance gaps and implement corrective actions and continuous-improvement initiatives.
  • Develop and manage territory budgets, forecasts and resource plans; maintain accountability for cost control, financial performance and profitable growth.

Business Development and Market Growth

• Own and drive growth within the assigned territory by actively identifying new business opportunities and opportunities to expand existing customer relationships.
• Build and maintain strong relationships with existing and prospective customers, contractors, utilities, municipalities, project managers and other key market stakeholders. 
• Maintain an active presence in the market and develop relationships that provide visibility into upcoming projects, bids, infrastructure work and temporary traffic control needs.
• Partner closely with Sales to develop territory growth strategies, qualify opportunities, support proposals and presentations, participate in customer meetings and convert opportunities into profitable business.
• Expand existing accounts by understanding customer plans, service needs, challenges and opportunities for the company to provide additional services.
• Represent the company at customer meetings, industry events, association meetings and networking opportunities that strengthen market awareness and generate business leads.
• Maintain awareness of competitors, market conditions, customer activity and infrastructure investment within the territory, and communicate relevant insights to leadership and Sales.
• Track and report business-development activity and results, including pipeline opportunities, new customer acquisition, account growth, retention, revenue and market-share progress.

Customer Relationship Management

• Serve as a senior operational point of contact for key customers and maintain regular executive-level communication regarding service, performance, and upcoming work and partnership opportunities.
• Proactively address customer concerns, resolve escalated service issues and implement sustainable solutions that strengthen customer confidence and retention.
• Conduct regular customer visits and field visits to evaluate service delivery, understand customer expectations and identify opportunities for improvement or growth.
• Review customer feedback, satisfaction measures and service trends and ensure appropriate follow-up and accountability.

Safety, Quality and Compliance

• Champion a safety-first culture and ensure compliance with company safety standards, customer requirements and applicable local, state and federal laws and regulations.
• Conduct as well as oversee field inspections and operational audits by Field Leadership to assess work-zone quality, employee performance, regulatory compliance and adherence to company procedures.
• Partner with Safety, Risk and Training teams to address trends, implement corrective actions and reduce incidents, claims and operational exposure.
• Ensure leaders consistently reinforce safe work practices, quality standards and accountability at every level of the field organization.

People Leadership and Organizational Development

• Recruit, select, onboard, coach, develop and evaluate Field Managers and other field operations leaders.
• Conduct monthly one-on-one meetings and annual performance reviews to ensure individual goals, development plans and company objectives are understood and achieved.
• Build leadership bench strength through succession planning, talent reviews, career development and targeted coaching of high-potential employees.
• Partner with Human Resources on staffing, employee relations, compensation, performance management, retention and workforce-planning matters.
• Create an inclusive, accountable and high-performing culture that supports employee engagement, collaboration and operational excellence.
• Actively engage in company social media (ITZ) to support employee engagement.

Cross-Functional Leadership

• Collaborate effectively with Sales, the Operations Service Center, Safety, Human Resources, Finance, Fleet, Training, Technology and other departments to achieve company objectives.
• Provide leadership with timely and accurate operational, financial, customer and market updates, including risks, opportunities and recommended actions.
• Lead or participate in cross-functional projects and strategic initiatives that improve scalability, customer service and organizational performance.
• Perform other duties and responsibilities as assigned.